Overview
QueueReceipts Ltd ("QueueReceipts", "we", "us", or "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices and rights available to you.
By using the QueueReceipts mobile application or website (collectively, the "Service"), you agree to the practices described in this policy. If you do not agree, please do not use the Service.
In plain terms: We collect only what we need to make the Service work well for you. We do not sell your personal data or receipt information to any third party, ever.
Data we collect
Information you provide directly
- Account information: Your name and email address when you create an account.
- Receipt images: Photos you take or files you upload for scanning and storage.
- Forwarded emails: Email content forwarded to your personal QueueReceipts address for digital receipt capture.
- Support communications: Any messages you send to our support team.
Information we extract automatically
- Receipt data: Merchant name, date, line items, quantities, prices, taxes, totals, and currency — extracted via optical character recognition (OCR) from your receipts.
- Warranty indicators: Product names and purchase dates used to flag warranty-eligible items.
Information collected automatically
- Device identifiers: Device type, operating system version, and anonymous installation ID.
- Usage data: Feature interactions and crash reports, used only to improve reliability.
- IP address: Collected at login for security purposes only.
How we use your data
We use the information we collect exclusively to provide and improve the Service:
- To create and maintain your account and receipt vault.
- To extract, categorise, and display your receipt data within the app.
- To generate spending summaries, category breakdowns, and export reports.
- To identify warranty windows and return deadlines on eligible purchases.
- To detect and prevent fraud, abuse, or unauthorised access.
- To respond to your support requests.
- To send transactional notifications (e.g. warranty expiry reminders). You may opt out of these at any time in your account settings.
- To comply with applicable legal obligations.
We do not use your receipt data to serve advertising, build marketing profiles, or train third-party AI models.
Data sharing
We do not sell, rent, or trade your personal data or receipt contents to any third party. We share data only in the following limited circumstances:
Service providers
We work with trusted sub-processors who assist in operating the Service (e.g. cloud infrastructure, OCR processing, and email delivery). These providers access only the data necessary to perform their services and are bound by contractual data protection obligations.
Legal requirements
We may disclose information if required by law, court order, or a legitimate request from a government authority, or where necessary to protect the rights, property, or safety of QueueReceipts, our users, or the public.
Business transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. You will be notified in advance and given the opportunity to delete your account before any such transfer takes effect.
Data retention
We retain your account data and receipt records for as long as your account is active. If you delete your account, all associated personal data and receipt contents are permanently deleted within 30 days, except where we are required by law to retain certain records for a longer period.
You may export all your data at any time via the app before deletion.
Your rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain types of processing, including direct marketing.
- Restriction: Request that we restrict processing of your data in specific circumstances.
- Withdrawal of consent: Where processing is based on your consent, withdraw it at any time.
To exercise any of these rights, please contact us at privacy@queuereceipts.app. We will respond within 30 days. If you are located in the UK or EU, you also have the right to lodge a complaint with the relevant supervisory authority (ICO for UK residents).
Children's privacy
The Service is not directed at children under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email and an in-app notice at least 14 days before the changes take effect. The date at the top of this page always reflects the most recent update.
Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.
Contact us
For any questions about this Privacy Policy or your personal data, please reach out:
QueueReceipts Privacy Team
We aim to respond to all privacy enquiries within 5 business days.
privacy@queuereceipts.app